FAQ

• Yes, we do accept rental subsidies and Section 8. The subsidy must be permanent to be accepted. Rental assistance that only lasts a set number of weeks/months will not be considered to satisfy the income requirement. 
• It is the responsibility of the applicant to verify that the price of the unit is allowed by the subsidy program. If an applicant pays an application deposit and the unit is taken off the market, and the applicant later discovers that the unit is not affordable under their housing subsidy, the application deposit may not be refunded. Note: management reserves the right to request confirmation from the subsidy case worker that the unit is affordable under the rental subsidy before taking the unit off the market. 
• In addition to the receipt of an application deposit and confirmation that the unit is affordable under the subsidy program, the applicant must deliver the subsidy paperwork to management in order to secure the unit. The paperwork must have all tenant fields completed. 
• If the subsidy agency requires an inspection, the inspection must be completed in a timely manner. Though it is not common practice, management reserves the right to not complete repairs as requested by an inspector and failure by the agency to inspect in a timely manner may result in the cancellation of an application and surrender of the application deposit. 

The preferred payment method is the Tenant Portal. You can use the portal to pay with a bank account or credit card. The bank account payment has a small transaction fee. Fees for credit cards are slightly higher. 

Any payments not made through the portal must be done with certified funds (cashier’s check or money order) payable to Urban Pharm, LLC. Cash and personal checks are not accepted. You can deliver certified fund payments in two ways: 

1. To the rent drop box at our office, at 1025 Wealthy SE 
2. Via mail to PO Box 6776, Grand Rapids, MI 49516 

Yes, rental insurance is required

• All leases will require the payment of a Security Deposit prior to move-in. The Security Deposit will be held in an account separate from the rent and is used if there are damages to the unit as discovered when a tenant moves out. A statement regarding any charges to the deposit will be sent out within 30 days of move-out. 
• All leases will include a non-refundable Cleaning Fee based on the size of the unit. This amount is separate from the Security Deposit. Typically the Cleaning Fee is between $200-$500. The Cleaning Fee is used to clean the unit after you move out. The Cleaning Fee is not used to remove trash or for other damages to the unit. 
• Generally speaking, the combined total of the Security Deposit and Cleaning Fee is equal to one month rent. 

• Pet policies may vary by property. See listings for details. Standard pet fees and deposits apply to residents with pets, unless otherwise noted on the listing. The standard monthly “pet rent” is $25 per pet. Also, there is a non-refundable pet deposit of $250 for the first pet and $100 for a second pet, if permitted. Residents who do not report pets to the office may face fine or eviction as well as above-and-beyond pet fees and deposits.
• Tenants may have no more than two (2) pets at participating properties, as long as pet rent and pet deposits are paid. 
• Some units list pets on a “case by case’ basis. Prior to approval, the applicant shall submit information about all proposed pets for consideration and review by management and the property owner. 

• Once your application is fully approved, you must pay an Application Deposit (also called a “hold fee”) of at least 25% of the monthly rent to secure the unit. This payment will be applied to the move-in costs (security deposit, cleaning fee, rent, etc) upon completion of the lease. Failure to sign a lease may result in the surrender of some or all of the Application Deposit payments. 
• The unit will continue to be advertised and shown until a hold fee is placed. Once the fee is received, the listing is taken off the market. If you have a showing scheduled, it is not a guarantee that you will secure the unit if somebody else pays an application deposit first. A unit can be secured by any approved applicant by paying a hold fee prior to, during, or after viewing the unit. This is only done at the applicant’s request. 
• Additional Application Deposit payments of at least 25% of the monthly rent must be paid every 7 days until the total amount paid is equal to one month rent. You may also pay the full amount at any time. 

Please see our requirements page for up to date requierments.

1. To schedule a showing, all prospective renters must first complete a rental application and receive a preliminary approval. A preliminary approval includes a review of income documentation, credit information, criminal background check, and confirmation that prior landlord information has been provided. Note that we may schedule a showing before receiving your landlord reference(s). All other requirements should be met before a showing can be scheduled. See below for a full list of requirements. 

2. Once your application has preliminary approval, we will contact you to schedule an in-person showing with a leasing representative. We generally use text messages for scheduling purposes based on the phone number included in your rental application.